All orders are shipped ground mail through the US postal service (USPS) for free. You may upgrade your shipping at checkout to Priority mail for a flat rate of $15.95.
Order processing time takes 24 to 72 hours once cleared payment is received. LHC processes orders Mon-Fri excluding weekends and Holidays. Ground shipping time is typically 3 to 6 business days. Priority shipping time is typically 2 to 3 business days.
Luxe Hair Central (LHC) is not responsible for any carrier delays due to holidays, weather conditions or incorrect addresses.
All orders mailed through the USPS will include a tracking number. Once payment is cleared, you will receive an email when your order has been processed. You will receive a second confirmation email providing tracking information upon shipment. Please allow USPS 24 hours before tracking information updates. We also require a signature upon arrival. If not present, USPS will leave a door tag asking for signature with the options for re delivery or picking up your package at your local post office (must include door tag).
USPS usually makes three (3) attempts to deliver, please make sure to respond to any notices left by carrier and track packages for the status to avoid any inconveniences of having your package returned.
Signature Confirmation: Requests for a signature waiver will be denied. It is our requirement that both parties are insured in the unlikely event that an item is lost, stolen or damaged.
LHC currently uses USPS Priority for international shipping. We offer an international flat rate for $25.00. Order processing time takes 24-48 hours once cleared payment is received. LHC processes orders Mon-Fri excluding weekends and national Holidays. Priority shipping time is typically 6 to 10 business days. All orders mailed will include a tracking number. Tracking information will be provided via email upon shipment of order. Custom requirements are different for each country; therefore, we cannot estimate fees associated upon receiving. Luxe Hair Central is not responsible for any fees (customs and/or taxes) associated with shipment upon arrival.
Transit Times: Orders are shipped from Santa Monica, CA. Please see map below for estimated transit times. Please note, map does not guarantee delivery time.
Business Days & Holidays
LHC’s fulfillment team handles orders Monday – Friday, excluding national Holidays.
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- 4th of July
- Labour Day
Due to high volume of orders placed, back orders may occur. If an item is out of stock, our fulfillment team member will notify you immediately. You will have the option to either terminate your order or choose an alternative.
In the event that your shipment is returned to us due to incomplete or incorrect addresses, you will be responsible for additional shipping charges to resend product.
You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 877.750.5228 during hours of operation to request an order cancellation. Please do not email, as our response time takes longer. Shipped orders cannot be cancelled. If placing order through Stripe, please make sure both billing and shipping addresses match. If not, order will be cancelled and refunded.
Returns and Exchanges:
We will happily exchange your product within 5 days of receipt of delivery. We will exchange your hair with no restocking fees; however, customer will be responsible for shipping costs both ways. Please proceed with exchange process to request RMA number prior to shipping. LHC will not be responsible for lost shipments, therefore, we recommend you purchase a tracking number along with shipment. To request an exchange, please click HERE to request a RMA number. All unauthorized product received without a RMA will be denied under customer’s expense. Please note, product must be exchanged for equal or greater value, customer will be responsible for additional costs.
If you are less than satisfied with your Luxe Hair purchase, we will offer a refund to regular priced undamaged, unused hair within 5 days of receipt of delivery minus a 10% restock fee. We do not offer refunds or credit on shipping charges. Please proceed with refund process to request a RMA number prior to shipping. All unauthorized product received without a RMA number will be denied under customer’s expense.
Albeit rare, in the event of an error on our behalf; we will honour an exchange. If this is the case, please contact us within 48 hours of receipt of order. Click HERE to fill out a RMA (return merchandise authorization form). Once approved, LHC will issue a pre paid return label. Once item is received, we will send out an immediate replacement order.
We inspect all items returned. If we feel that an item does not qualify for return, we will let you know. Hair cannot be exchanged/refunded if it has been altered in any way. That includes: tags removed, colored, bleached, cut, washed, finger combed/combed, brushed, worn, or any other alterations. Items must meet the above conditions. NO EXCEPTIONS.
Not eligible for exchanges: evolve products, weft sealers, custom closures, wigs, clearance, promotional (BOGO) and tradeshow items.
Not eligible for returns: sale items, bundle deals, promo (coupon codes used), Layaway Program, evolve products, weft sealers, wigs, custom closures, promotional (BOGO) and tradeshow items.
All regular-priced bundles, clip ins, closures and frontals are eligible for return.
Don’t have time to wait in line at your local Post Office? Luxe Hair can easily issue your return label by email. Simply follow our return process!
Orders will be shipped out the next business day of last completed installment. Please see Layaway Program for additional details.