Shipping & Returns Policy

Domestic Shipping:
All orders are shipped ground mail through the US postal service (USPS) for free.  You may upgrade your shipping at checkout to Priority mail for a flat rate of $15.95.
We also offer Next Day delivery with UPS for a flat rate of $45.00. Please note processing times do still apply; the processing time will not be shortened by choosing Next Day delivery.

Order processing time is 1-3 business days.  Our cut off time for in stock items to ship out same day is 12:00PM PST (Mon-Fri).  This cut-off time does not apply to items that are sold out, out of stock, or on pre-order. Orders that include an item that is not available at that moment will be held and shipped out once the item is back in stock. 

Custom wig orders processing time is up to 21 business days. LHC processes orders Mon-Fri excluding weekends and Holidays. Saturdays and Sundays are not business days. Ground shipping time is typically 3 to 4 business days. Priority shipping time is typically 2 to 3 business days.  During Major Sales and Holiday Season, orders may take up to 7 business days to process.

Luxe Hair Central (LHC) is not responsible for any carrier delays due to holidays, weather conditions or incorrect addresses. When booking your hair appointment, we encourage our customers to allow ample time for delivery, as well as unplanned delays.

All orders mailed through the USPS will include a tracking number. You will receive an email when your order has been processed.  You will receive a second confirmation email providing tracking information upon shipment. Please allow USPS 24 hours before tracking information updates. We also require a signature upon arrival.  If not present, USPS will leave a door tag asking for signature with the options for re delivery or picking up your package at your local post office (must include door tag).

USPS usually makes three (3) attempts to deliver, please make sure to respond to any notices left by carrier and track packages for the status to avoid any inconveniences of having your package returned.

Signature Confirmation: Per our policy, a signature is required upon delivery. Requests for a signature waiver will be denied.  As of 2/10/2022, we’ve updated our signature confirmation policy.  If you add ROUTE protection to your order, we will waive the signature requirement.   If you wish to add a signature to your order, please comment the request in the note section before checkout.

International Shipping:
LHC currently uses USPS Priority for international shipping. We offer an international flat rate for $25.00. Order processing time takes up to 5-7 business days.  LHC processes orders Mon-Fri excluding weekends and national Holidays.  Priority shipping time is typically 6 to 10 business days. All orders mailed will include a tracking number. Tracking information will be provided via email upon shipment of order. Custom requirements are different for each country; therefore, we cannot estimate fees associated upon receiving. Luxe Hair Central is not responsible for any fees (customs and/or taxes) associated with shipment upon arrival.
 

Transit Times: Orders are shipped from Los Angeles, CA. 

 

Business Days & Holidays
LHC’s fulfillment team handles orders Monday – Friday, excluding national Holidays.  

Holidays include:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Juneteenth
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labour Day
  • Thanksgiving
  • Christmas
 

 Back orders:

Due to high volume of orders placed, back orders may occur.  If an item is out of stock, our fulfillment team member will notify you immediately.  You will have the option to either terminate your order or choose an alternative.

Failed Deliveries:
In the event that your shipment is returned to us due to incomplete/incorrect addresses or failed deliveries- you will automatically receive a refund minus all shipping fees and a 15% restocking fee. If you choose to still receive your order, you will be responsible for additional shipping charges to resend package.  We do not refund orders on REFUSED OR ABANDONED shipments.  By deselecting ROUTE package protection, Luxe Hair Central is not liable for lost, damaged, or stolen items.

Cancellation Policy:
Unfortunately, we are unable to cancel orders once placed. If placing order through Stripe, please make sure both billing and shipping addresses match.  If not, order will be cancelled and refunded.

Refunds:
If you are less than satisfied with your Luxe Hair purchase, we will refund your order within 30 days of order purchase date.  We do not offer refunds or credit on shipping charges.  You must use our online return portal to request your refund and receive your RMA number; please do not send items back to us without receiving your RMA number.

Once approved, LHC will issue a free pre paid return label.   

We inspect all items returned.  If we feel that an item does not qualify for return, we will let you know.  Hair cannot be exchanged/refunded if it has been altered in any way.  

That includes: tags removed, colored, bleached, cut, washed, finger combed/combed, brushed, worn, or any other alterations.  Items must meet the above conditions. NO EXCEPTIONS.  

IMPT: Bundle Deals cannot be separated into individual units to be return.

Not eligible for return: All Wig Products (custom, pre-made, ready to ship), promotional (BOGO), Clearance (Outlet) hair, and tradeshow items.

All bundles, clip ins, closures and frontals are eligible for return.

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Don’t have time to wait in line at your local Post Office?  Luxe Hair can easily issue your return label by email.  Simply follow our return process!

Using LHC’s return label:

  • Returns are FREE.  Simply, use our returns portal to request a RMA number & return label.

Using your preferred shipping carrier:

  • We do not give shipping credit, if you prefer to ship your return through a shipping carrier of your choice.
  • To ensure your package arrives safely, please send your return by one of these traceable methods: USPS, UPS, FedEx (please ensure you purchase tracking number).
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