Luxe Hair Central is proudly partnered with Affirm, AfterPay, Klarna, and Sezzle to offer you a more affordable way of buying your hair extensions!  Click on each partner’s link to learn more: Affirm, AfterPay, Klarna, and Sezzle.

Luxe Hair Central is proud to partner with ParcelGuard, a specialized shipping insurance offered by ShipStation, designed to protect your packages during transit.

This coverage includes instances where packages are lost, stolen, or damaged. It’s especially beneficial in providing security against common issues like porch piracy. By selecting ParcelGuard, your order will be protected from damage, loss, or theft. It is available for purchase for a small fee on our website. This is not mandatory and you can opt out of the coverage at checkout before submitting payment. If you choose to opt out of coverage, Luxe Hair Central is not responsible for your package.

In the unfortunate case that your order never arrives, or is damaged upon arrival, you can easily file a claim with ParcelGuard and receive a replacement or refund (please note: processing times still apply for replacement orders).  If an error occurs with your package and ParcelGuard was not chosen, please contact the shipping carrier directly.  ParcelGuard does not cover exchange or return packages being shipped back to us. We are excited to offer this service to you, and we highly recommend you add ParcelGuard package protection at checkout!

Q: What if my order never arrives or is stolen?

A: To protect your order against loss or theft, add ParcelGuard package protection at checkout. Customers that are protected under ParcelGuard can file a claim to receive a replacement, or a refund back for packages that are lost in transit, stolen, or arrives damaged.

  • Claims for packages presumed to be lost (where the status is not “delivered”), must wait 20 calendar days (40 for international); however, please notify us by filing a claim through our website within 2 days.

Q: How do I file a claim for my lost, stolen or damaged order?

A: Customers who are protected under ParcelGuard, can by:

  • Access the ‘Help’ tab on our site and select “File a Package Claim.”
  • Alternatively, access the claim form directly here.
  • Contact our customer service within 48 hours of incident detection for efficient handling.

Q: Information Required for Filing a Claim

To ensure a smooth claim process, provide

  • Detailed account of the incident (how, when, and where the loss, theft, or damage occurred).
  • Clear photographs of any damage.
  • Additional documentation as per ParcelGuard’s request.

Q: Claim Resolution

ParcelGuard is known for its efficient claim processing, usually resolving claims within 7 business days, significantly quicker than many carrier insurance processes.

Yes, we ship to PO BOXES. All PO BOX addresses are shipped through the United States Postal Service. Please note that UPS does not ship to PO Boxes. If your order is submitted with a PO Box in the Shipping section, we will contact you to choose an alternate address.

Due to high demand of our products, we are unable to offer wholesale or vendor purchase.  Luxe Hair Central extensions can only be purchased at luxehaircentral.com.

Only one promotional discount can be used per order. A promotional discount cannot be used in conjunction with any other offer or discount. Promotional discounts are non-transferable, not for resale, and not redeemable for cash. Luxe Hair Central reserves the right to withdraw, amend or cancel a discount offer at any time.
Once an order is placed, discount codes cannot be applied afterwards. Orders are generally processed right away, and we will not be able to refund or apply discount code after your order is submitted.
All prices listed on the website are in US (USD) dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. Please note, we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
You will receive an email with your tracking number announcing that your order has been shipped. You can click the link that will take you to the tracking page. Please allow 24 hours for courier to update tracking information.
At this time Luxe Hair does not have a showroom, and orders cannot be picked up in person.
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